Job Overview

Our client is looking for a boatyard coordinator. Situated in Hamble Point Marina is a busy and high-profile visitor and boatyard destination. They aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.

To help them deliver exceptional service, we are seeking to recruit a Boatyard Coordinator to assist with marina operations at Hamble Point Marina.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 40 hours each week, Monday to Friday supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

Key Responsibilities

• Provide a meet and greet service to all members and visitors
• Overseeing the administration function of the boatyard operation
• To carry out general maintenance tasks as required
• Lifting vessels in accordance with our safe operating standards
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

Requirements

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry is an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Previous boat lifting experience (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications.