Job Overview

Our client is a builder of award-winning superyacht tenders and seeks an experienced Aftersales professional to become an integral part of our expanding team. With an international client base and an excellent reputation, a core company value is the delivery of an unparalleled level of in-service support to each of our clients.

We are looking for an enthusiastic, reliable, and diligent individual. Excellent written and verbal communication and interpersonal skills are essential, as the successful applicant will represent the company in every interaction they have. The ideal candidate will bring a level of technical experience from the marine sector and the ability to work at a high standard, meeting the expectations of our clients.

Key Responsibilities

• Responding to incoming aftersales and warranty requests with a detailed support plan, highlighting the anticipated time to complete resolution.
• Logging and maintaining a detailed tracker of all support requests & spare parts orders to ensure service level agreements are met.
• Preparing costings, quotations and invoices for parts orders, services, and warranty trips.
• Using initiative to rapidly resolve problems in an efficient manner, often working under tight timescales.
• Working with design and production departments to ensure continuous improvement processes are followed and that client feedback is communicated internally. 
• Coordinating refit projects, including shipping logistics, import/export of vessels, management of internal labour resources and sub-contractor management from enquiry to delivery, and management of any offsite works whilst liaising with and updating clients' progress.
• Planning of works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations.
• Arranging all travel bookings and logistics for Aftersales visits (warranty, service, and repair). This can include flights, transfers, ferries, trains, parking, hire cars, hotels, visas, security clearance at destination, etc.
• Working with customs agencies to ensure a smooth delivery through transit of goods and parts, to expedite the process.
• Managing incoming calls, transferring internally and ensuring messages are forwarded immediately to the responsible person.
• Raising of post-visit reports and recommended future work lists.

Requirements

• Proactive, can-do attitude with a drive to boost sales.
• Experience in sales, negotiations, and quoting works.
• Experience with ERP software (ideally Sage 200)
• Experience working in a client-facing role.
• Strong knowledge of the marine sector and a desire to develop in this industry.
• Advanced Microsoft Office skills.
  
Desired Skills:

• Operational, construction or management experience of powerboats.
• Experience within the superyacht market.
• Exposure to customs processing.

Benefits

1. Training and development
2. Private Pension
3. Life Insurance
4. 25 days holiday plus bank holidays
5. New waterfront offices (with access to company paddleboards)
6. Optional remote working on Fridays following the successful completion of the probationary period